Information Information

 

Shipping and Payment Options

Shipping Options

We ship worldwide! All of our products are shipped from our Portugal warehouse! 

Shipping options available:

  • Mail of Portugal (Correios of Portugal): rates vary depending on the country, starts from 13Euro for 1kg package to Europe. Usually it takes about 4-7 days to arrive destinations in EU and up to 1.5-2 weeks for destinations outside of EU.
  • GLS/DPD - courier service within European Union. The parcel is delivered to your home by a courier, but the shipping is not extra-quick, approximate same time as regular mail, but always delivered to your home. 
  • Express Mail: from Portugal we offer EMS (Express Mail or Priority Express) which delivers in 2-3 days wiithin EU and within a week to most of locations in the world. Fedex is used for shipping from our Russia warehouse (we offer this for clients located outside of EU), it takes 2-4 days to most of locations in the world.

Express mail is available by request, please e-mail us to info@diva-milano.com for a shipping quote. Once we decide on the rate, we will send you the invoice for payment.

 

Customs Fees and VAT

When shipping from Portugal, VAT rate is 23% and is included in the price on the web site. There are no customs fees for destinations within EU. We do not subtract VAT when shipping from EU to outside EU. 

If you need any special shipping arrangements please mark it in comments to your order.

 

Payment Options

Payment options:

  • Paypal: either using your Paypal account or directly with your credit card as a Paypal guest (if you do not have a Paypal account). We do not charge any additional fees above product price + shipping cost.
  • A Bank transfer option is for the transfer to our European bank account. This is the best option for payments within EU (only Euro zone countries) as there are no bank charges for such payments. We do not recommend this way of payment from outside of EU as extra bank fees may apply at your side.

If you choose regular Air Mail delivery or GLS/DPD option, you can proceed to paying immediately after you make your order on-line. If you want a special shipping option (e.g. FedEx from Portugal), we will send you the invoice once we agree on a shipping quote by e-mail.

Please address all your additional questions to our e-mail info@diva-milano.com